Terms & Conditions

30-Day Unconditional Guarantee

You can return any product for any reason within 30 days of purchase. No questions asked. No charges to you.

Returns made after 30 days will be accepted under the following conditions:

  • Brand new items in box can be returned at no expense to the customer
  • Opened and used items can be returned, but the return shipping cost will be paid for by the customer

Shipping Policy

  • Standard shipping via Fedex Ground is included in our pricing. This does not include any International shipments outside of the 48 contiguous US states.
  • Items with a Canadian or United Kingdom flag are eligible for free shipping in those countries. For items without those flags, delivery is available to Alaska, Hawaii, Puerto Rico, and Canada. An additional handling fee will apply to shipments going to these areas. Additional transit time may also be required. To request a quote to ship to these locations, please contact: sales@trinityii.com
  • LTL shipments are made via common carrier, and are delivered curbside only. A signature is required, and the carrier will call to set up a delivery appointment. Estimated delivery time will be approximately 7-10 business days from the time of order.

Return Instructions

  1. Contact our Customer Service: 800.985.5506 or click here
  2. We will provide you with a prepaid Fedex label to return your product
  3. Please drop-off at any Fedex location or call Fedex 800-GO-FEDEX to request a pick-up
  4. Once your return is received, your refund will be issued